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simonroxsox
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CS1010 error

I have recently upgraded to tv360. I have 2 boxes, one works perfectly the other one doesn't but did initially I have rebooted the box several times unsuccessfully. I have spent 3hrs on hold being cut off after 57 minutes each time, what do I do?

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roy247
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Re: CS1010 error

Hi

Is it the main box or the mini box you are having problems with ?

You may want to look at this thread also from today with your error.

https://community.virginmedia.com/t5/Virgin-TV-360/Setup-issue-for-360-mini-box/td-p/4537640

 

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paul0363
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Re: CS1010 error

You'll need to call in unfortunately.  Looks like your box isn't activated properly.

Try option 3 (activate a new service) when calling and not option 2 (faults).  You'll need the serial number of the box (from the sticker on the bottom).

simonroxsox
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Re: CS1010 error

main box

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Fox35
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Re: CS1010 error

I'm getting this Error CS1010 now too with new install of Humax boxes, even after several reboot attempts.

Been on hold again for over an hour with customer service and said they would pass me through to another department then the line goes dead (as usual!). Unbelievable.

Any ideas?

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Ernie_C
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Re: CS1010 error

CS1010 on TV 360 is the same as 7400 on TiVo - box not active on the cable network.

Your only recourse is as advised earlier in the thread.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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roy247
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Re: CS1010 error

Hi Fox35,

Error code 7400 gives you this option, don't know if you have tried it, or if it works.

Step 2 – Please run a test against the TV box

If you are still seeing the error after 30 minutes please sign into Service status and run a test against the TV box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.

Don't know if that reboot will reactivate the 360. 

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Fox35
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Re: CS1010 error

Thanks all.

As previously mentioned, the box was not activated at the cable end. Apparently I should have received an activation text, which I never got.

Called them again and they resent the activation code. All good now.

 

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simonroxsox
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Re: CS1010 error

Thanks everyone for your advice.

Engineer called today and replaced the 2nd v6 box with a new slave box. This box has no hard drive as apparently tv360 only works with one primary box.

Happy it's back up and running, engineer was great. Time will tell if this setup suits me.

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