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Tonydebs
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CS1010 error

Just had installation of fibre broadband and tv in lounge which is working fine. Additional 360 box in garden room via coaxial cable. I have a cat 6 cable up to the room connected to old skybox and cable/WiFi working fine. 
The TV in the garden room however has the CS1010 error code. Tried factory reset/reboot but still same error code. Phoned virgin and tests completed, still same. Phoned Virgin but get told to resolve via website. Tried website but told to phone! Can anyone help please?

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LoneSpeaker
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Re: CS1010 error

Not really helpful but https://www.virginmedia.com/help/virgin-tv-error-codes/cs1010-contactus says its a setting retrieval error.

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paul0363
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Re: CS1010 error

That error usually means that the box needs activating.  You'll need to call in and get VM to activate the box.

Sometimes they activate automatically so leave it overnight and if it's still not working give them a call.

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