Virgin Media Community

[YoungSteve]

So the latest is that an engineer came out, box's are all OK, he suggested having connection via WIFI as he said ethernet (TP link 200mb ethernet) gives a differing signal!!, if the problem keeps on occurring to swap the mini and main box over. I am not convinced this will work as my WIFI signal strength goes down to 40/50/50 MB in an evening only. The engineers come during the day. Nothing unusual connected on an evening. So I will change over the box's keep the connection via WIFI and see what happens.

If it does not get better then my wife suggested that we have 2 x main box's and not connect them (TIVO system), lets see what happens.

Has anyone else had similar problems with WIFI signal dropping dramatically during the evening?

Thanks again everyone for your help.

[japitts]

Swapping the 2 boxes around as a diagnostic exercise would be no bad thing, also trying a wireless connection to eliminate a problem with your TP link setup. All things being equal, wired is always preferable to wireless - but the more bits you can rule out!

Your suggestion of having 2 x V6 masters running TiVo-software is a non-starter. Anyone can voluntarily move from TiVo/V6 > 360, but once you're on 360 there is no going back.

As for WiFi dropping off at certain times, that would suggest wireless congestion or additional devices being used at those times. A WiFi-analyser such as inSSIDer is the best place to start.

[roy247]

So the main box is connected by ethernet cable to the hub and the mini box is connected using a tplink connection, I would have thought the engineer would have suggested removing the tplink and using virgin wifi boosters if only to keep it all in house. If you use the connect app does it show blackspots or do you have a hub 4 which is incompatible with the connect app. Possibly your best solution is to get your own router and use the virgin hub in modem mode, which hub do you have.

[newapollo]

The only way to go back to a TIVO box would be to cancel the VM broadband as it has it's own inbuilt modem. This would be the older, slower box and not a V6. Doing that might also incur early termination charges for the broadband and affect any current discounts you may have

[Hayley_S]

Hello @YoungSteve,

Welcome back, thanks for posting.

I am sorry for the issues with your 360 boxes.

I can see that the community has been helping you with this, can you let me know if your issue is now resolved?

Many thanks,

[YoungSteve]

As I have mentioned the problem is with a big drop in internet speed in the evening (but not every evening).

I have tried connecting the mini box via wifi and it kept dropping out so that is now back to ethernet and I have swopped the main box to downstairs and the mini box upstairs which is plugged into the router. The other night I turned all devices off apart from the virgin equipment but it still dropped down to 100mb from 210 during the day.

I am now going to leave the set up as is (mini box upstairs connected to the router and tp link, main box downstairs connected to tp link) and see what happens.

So nothing defined as to why the signal strength drops but I will put up with it so long as the TV works (no buffering and recordings are OK) and internet during the day for those of us that are still working from home.

Lets see what happens.

All that the engineer could do was check the connections said all was OK and changed the connection from ethernet to wifi, which I thought was strange. Now its back to ethernet.

[Paul_DN]

Hi YoungSteve,

Thank you for reaching back out and for the update, glad to hear you may have fixed the TV issue, in regards to the speed dropping I have had another look our end and cannot see any issues at all, please keep an eye on things and please let us know how things go.

Regards

Paul.