Hi,
I have a couple of Arris V6 boxes which were recently updated to TV360 that are having issues with playing recordings from each other. The problems are that playback jumps/skips, says "buffering" or "network busy" in the top right, or just fails to connect to the remote box at all ("check other box is connected and powered on").
Reading around, it seems that these Arris boxes are generally regarded as suffering from these problems, and the newer Humax units are not.
Does anyone have any experience in dealing with customer services and requesting Humax units, or will they not have a clue what I'm on about? Does anyone have any advice on how I can improve my chances of customer service success?
As it stands, these boxes are causing a great deal of frustration.
Just for info, the boxes are currently both connected via ethernet, and I am happy there are no issues with the internal networking. Box reset doesn't help.