Buffering Issues on Virgin TV 360 - Seeking Solutions

[gillshreyas]

I hope everyone is doing well. I'm currently experiencing some frustrating buffering issues with my Virgin TV 360, and I'm reaching out to the community for assistance. Lately, I've noticed that my TV signal is frequently buffering, causing interruptions in the viewing experience. I've checked my internet connection, reset the box, and even contacted customer support, but the problem persists. Has anyone else in the community faced similar buffering issues with Virgin TV 360, and if so, how did you go about resolving them?

I appreciate any insights, tips, or troubleshooting steps that the community can provide. Thank you in advance for your help!

[japitts]

Live TV doesn't use the internet, and signal breakup tends to exhibit as pixellation rather than buffering.

But if you're getting buffering with OnDemand & streaming, that suggests an internet issue. When you say "checked my internet connection", can you give some more details on what you've done?

How is your TV360 connected to your homehub, for it's this which provides said connection? Is it Ethernet cable or wireless?

[Robert_P]

Hello gillshreyas

Sorry to hear of the TV service issues experienced with your 360 service, we appreciate you taking the time to raise this via the forums and welcome to the community.

It's been a few days since your post, are you still experiencing the issue with the TV service? If so, let us know and we'll be happy to investigate further. If you could also provide us with some more details on this by confirming the details requested by japitts?

Rob