Box overheating Disney app repeatedly

[Jabz]

Box overheating warning and switching off on Disney app 

[roy247 · Accepted solution]

I have seen other posts about this and they have gone to PM's with no resolution posted, guessing they had the boxes replaced so you could call Virgin or wait for one of the forum team to respond.

I didn't have a problem with Disney+ overheating.

[Sabrina_B]

Hi @Jabz 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with the TV box overheating due to the Disney+ app. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[Jabz]

Still waiting to use main box , someone came out on Friday and changed box as it didn’t work , told then someone should be out to wire it up . Nothing recorded in app appointments .

[Kath_F]

Hi Jabz, 

Thanks for taking the time to post on our Community. We're sorry to hear you're having an issue with your main box not being connected. 

Just to confirm, are you missing the internal point in order to connect your box? 

Checking this end, it looks as though the installation has been completed? Are your services working, apart from the main TV box, or are they all still not working?

Let us know so we can help further. 

Thanks,