Ok - I've escalated this thread to VM staff for them to pickup sooner than they would otherwise. In the meantime, a few extra bits of clarity that they'll likely need to know so I'll ask and save them... I think this is unlikely to get resolved tonight, but we can at least make a start.
When you try to set recordings on the mini - do you get any error message or code? If so, what is it?
I'm presuming live TV works on both boxes, but can you confirm? What happens if you try pausing live TV on the mini? The design allows for about 4-5 minutes of buffering, but does this work?
Were both boxes supplied by the install tech, one way of reading your "don't need any new boxes" comment is that you already had them?
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