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Big-Kev1
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Box keeps resetting and loosing recordings

I have had the new 360 box installed on Monday and  the box appears to resets itself usually overnight and when I turn it on all the recordings are gone and nothing is scheduled. The box is switched to standby mode at the end of the evening and the red standby light is illuminated. Also the apps keep disappearing and if you try to start one the screen goes blank and I need to turn the box off and back on using the switch at the back.
I have just switched to Virgin from sky and never experienced any issues in the last 15 years.

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newapollo
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Re: Box keeps resetting and loosing recordings

Hi Big-Kev1,

The box shouldn't keep resetting itself.

You should try the factory reset to see if that resolves the issues..

It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options 

Keep Recordings

Format Disk

Choose Keep Recordings (even if you don't have any)

To factory reset go to Settings (cog at end of Home menu) > System > Factory Reset.

With the 360 choosing that first option you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again) 

 

You can also experiment with the power saving settings.

Go to Settings > System > Standby power consumption. You have 3 choices.
Fast start  - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.
The first two options are best if you have a mini box and want to watch a recording on it

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Big-Kev1
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Re: Box keeps resetting and loosing recordings

Hi 

 

That's great, I'll give it a try and see what happens in the morning. 

 

Cheers

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Big-Kev1
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Re: Box keeps resetting and loosing recordings

Well that partially worked the apps are still available but needed to login again, however cant watch anything just get error cant play (works fine on mini box). Also cant watch recordings get error cs2217.

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Steven_L
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Re: Box keeps resetting and loosing recordings

Hi @Big-Kev1,

 

Welcome to the community and thanks for taking the time to post on our forums.

 

I'm really sorry to hear of the issues that you're having with your TV box.

 

I have been able to locate your account via your community profile and can see that an engineer appointment has been booked in to resolve this issue.

 

Please let us know how this visit goes.

 

Regards,

Steven_L

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Big-Kev1
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Re: Box keeps resetting and loosing recordings

Hi

 

Engineer turned up as promised (even phoned ahead) and fixed the problem, great guy.

 

Cheers

newapollo
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Re: Box keeps resetting and loosing recordings

Hi again Big-Kev1,

Thanks for the update.

That's brilliant news.

Stay safe and take care.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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David_Bn
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Re: Box keeps resetting and loosing recordings

Excellent news @Big-Kev1, thanks for the update

 

Kindest regards,

 

David_Bn

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