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Box issues

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Pritesh1983
Joining in

on ‎03-09-2023 18:42

Hi guys! 
My box is connected, turned on etc. But I get no picture or sound (the second box works fine, upstairs)

The HDMI cable is connected (in the output channel it recognises the signal/box) but no sound or picture. I’ve tried everything I can think of! On off, changed leads etc. 

Any other suggestions? Or will I need a virgin engineer to come out?

thanks! 

pritesh 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎03-09-2023 19:43

Hi Pritesh1983 

Have you tried swapping boxes around to see if the fault follows the box?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo
Very Insightful Person
Very Insightful Person

on ‎03-09-2023 19:43

Hi Pritesh1983 

Have you tried swapping boxes around to see if the fault follows the box?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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Pritesh1983
Joining in
In response to newapollo

on ‎03-09-2023 20:06

Thanks! Didn’t think of that! I’ll give that a go. 

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Ashleigh_C
Forum Team
Forum Team
In response to Pritesh1983

on ‎06-09-2023 10:01

Hi there @Pritesh1983 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced these issues, and a big thank you to newapollo for their advise so far. Have you been able to try switching the boxes? 

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Pritesh1983
Joining in

on ‎06-09-2023 13:52

Hi! 
Yes, switched and it worked. Then I switched them back to their original places and they work! So, so far so good. 
hope it doesn’t happen again 🤞🏽

I’ll keep you posted, if any issues.
Thank you

Pritesh  

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