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Pritesh1983 · ‎03-09-2023

Hi guys!
My box is connected, turned on etc. But I get no picture or sound (the second box works fine, upstairs)

The HDMI cable is connected (in the output channel it recognises the signal/box) but no sound or picture. I’ve tried everything I can think of! On off, changed leads etc.

Any other suggestions? Or will I need a virgin engineer to come out?

thanks!

pritesh

newapollo · ‎03-09-2023

Hi Pritesh1983

Have you tried swapping boxes around to see if the fault follows the box?

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo · ‎03-09-2023

Hi Pritesh1983

Have you tried swapping boxes around to see if the fault follows the box?

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Pritesh1983 · ‎03-09-2023

Thanks! Didn’t think of that! I’ll give that a go.

Ashleigh_C · ‎06-09-2023

Hi there @Pritesh1983

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced these issues, and a big thank you to newapollo for their advise so far. Have you been able to try switching the boxes?

Pritesh1983 · ‎06-09-2023

Hi!
Yes, switched and it worked. Then I switched them back to their original places and they work! So, so far so good.
hope it doesn’t happen again 🤞🏽

I’ll keep you posted, if any issues.
Thank you

Pritesh

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