Both remote controls fail to pair

[Mcgaz]

I upgrade my V6 boxes to 360 & received the 2 remotes. The upgrades went fine, but both boxes became very noisy.

I replaced the box in the lounge (Which was the noisiest) with a new 360 box. This fixed the noise issue on that box.

It all worked fine for around 3 weeks, but for the last week, they have been losing their pairing.

I've tried:

• Rewind + TV button to reset the remote - very rarely works
• TV + 0 button to bind to the box - very rarely works
• Removing the batteries for a few minutes - never worked
• Removing the batteries for the whole night - worked once... until the following evening
• Pressing the profile button - made it pair just once

When it attempts to pair, the remote flashes white and then flashes red between 8 and 10 times.

I called in and was sent 2 new remotes and I've just tried one and it does the exact same thing.

I don't know how the device connects, but is it related to the broadband? My 360 box is connected directly to the Hub4, whilst the V6 box uses the WiFi on a separate router connected to the Hub4.

Are the boxes conflicting or something? Would I be best to get rid of the V6 box and get a 360 Mini box?

Here's a quick video of what is happening: 

Thanks in advance.

[Mcgaz]

Not sure why I can't edit the post, but I will also add that I did the obvious and changed the batteries on both remotes too. Both remotes do the same thing.

[newapollo]

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@Mcgaz wrote:

I upgrade my V6 boxes to 360 & received the 2 remotes. The upgrades went fine, but both boxes became very noisy.

My 360 box is connected directly to the Hub4, whilst the V6 box uses the WiFi on a separate router connected to the Hub4.

Are the boxes conflicting or something? Would I be best to get rid of the V6 box and get a 360 Mini box?

If you have two TV set top boxes then they should both be 360 boxes, not a 360 and a V6.   They shouldn't be on the same account and don't work correctly together. Also a TV360 remote won't pair with a V6 box or vice versa

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Have you tried new batteries? It's amazing how many forum users have had pairing issues until they inserted new batteries.

Please try the following:-

 Put the 360 box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds.  Then using the 360 remote control, press and hold the 'TV' button and the '0' button together for 10 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.

You could also try factory resetting the 360.

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

[Carley_S]

Hi @Mcgaz 

Welcome back to the community forums 

Sorry to hear you're having issues with pairing your remotes at this time. Has the steps provided by our helpful VIP @newapollo resolve the issue for you? 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).

[Mcgaz]

Thanks @newapollo. I did try those things, although it wasn't clear that holding the power for 10 seconds on the box itself was doing anything more than just turning it off and on!

Unfortunately, none of it worked and I was left in the same position.

However, yesterday, I tried the remote upstairs in the evening and, to my surprise, it worked. Then I tried the box downstairs and that also worked. That has continued through to today and they're both working - despite me doing nothing!

I can't help but think that there was a conflict there that was breaking them both, but I don't know how I can debug it. It seems ok now, but I think it will break again in the future... I'll have to wait and see!

[Chris_W1]

Hi Mcgaz, thanks for the message and welcome back to the forums.

I am sorry to hear that you have been having issues with the remote and can see that you have confirmed that the issue is now resolved. 

You will be able to order a new remote here if the problem persists. 

Kind regards, Chris.