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Black screen

Joining in

Hi, has anyone experienced no picture, got sound and remote works just no picture. 
eveeything else works on the tv so can’t be the tv. 


Very Insightful Person
Very Insightful Person

Hi @Hmog93 

Rebooting the 360 should ensure the HDMI cable performs a new handshake.

Have you tried re-seating the HDMI cable? Also try a different HDMI cable and/or port.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Thanks for your post on our Community Forums @Hmog93 and a very warm welcome to you!

Sorry to hear of the issues with the picture on your set top box,

Can you please confirm if you've been able to follow the advice issued from @newapollo to see if this helps resolve this issue? 

Kindest regards,