Black screen Netflix

[Emberone]

Yesterday I got my TV box installed. After loading Netflix, the screen will go black around 1 minute into a movie or show for about 3 seconds and then the picture and sound will return. It only appears to do this the first time I load Netflix. After watching a few episodes, it doesn’t appear to happen again. I’ll see if it does when watching a film

Anyone else experiencing this issue?

[newapollo · Accepted solution]

Hi @Emberone 

This generally happens on netflix due to a difference in frame rates.

Go to Settings >Audio & Video > Match frame rate

If it's set to ON then people do see a blackout when the 360 or HDMI reconfigures for the difference in frame rate.

If it's set to the default (Off) then the box just accepts the frame rate difference which isn't noticeable by most users and shouldn't blank the screen out.

[Natalie_L]

Hi Emberone, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with your Netflix service, we will do all we can to help. 

Can you please let us know if you have followed the steps listed by newapollo and if this has resolved the issue?

If not, can you please let us know if you are having any problems viewing other streaming/OnDemand services? 

Thanks, 

[Emberone]

Morning Natalie,

So far it looks like the suggested steps above has helped 😊 I forgot to respond to this. Thanks for reply.