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Black Screen for a split second

On our wavelength

Keep getting a black screen for less than a second on every channel I watch!

I have a 4K Samsung tv and has worked with 360 VM for years, just recently since I’ve been upgraded I keep getting a split second (less than a second) black screen! Can someone please advise? 



What recent upgrade to 360 have you had which has caused this problem.

One thing to check would be to turn off match frame rate.


Forum Team (Retired)
Forum Team (Retired)

Hi Michaeljf,

Thanks for your post and welcome back to the community.

Sorry to hear that you're now starting to experience a black screen on the TV, can I clarify is this just from changing the channel or when a show is being viewed?



On our wavelength

It’s when being viewed on any channel! It’s a 4k tv and up until the end of last month no problem! I’ve Google and advise to watch in 720/1080 and since changing the settings ! No black screen! But not sure why it’s started to happen in the first place when it’s been on 4k since I brought the tv 3 yrs ago ! 

Forum Team (Retired)
Forum Team (Retired)

Hey @Michaeljf,

Thanks for getting back to us, glad to hear you were able to fix this issue, sometimes the box has an update which can cause some settings to alter, we would ask that you keep an eye on this and do let us know if anything happens again.