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jimbo_l
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Beosound Stage soundbar not supported

When I connect my Bang & Olufsen Beosound Stage soundbar via ARC from my TV, the TV 360 box finds it and identifies it as Bang & Olufsen. When I try to pair it though, none of the key tests works, so presumably it’s not supported.

As the TV remote control can control the soundbar’s volume via ARC (as is the norm), why does the TV 360 require me to pair with the soundbar? At the moment I can’t control the volume with the 360 remote, which is a major pain.

My Apple TV and Sky Q remotes work fine, FWIW.

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Zak_M
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Message 2 of 17
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Re: Beosound Stage soundbar not supported

Good morning @jimbo_I

 

Welcome back to the forums and thank you for taking the time to post. 

 

Unfortunately we are not able to offer advise with 3rd party devices. Have you reached out to beosound to see if they are able to offer assistance with this?

 

Kind regards,

Zak_M

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jimbo_l
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Message 3 of 17
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Re: Beosound Stage soundbar not supported

I’m not sure what you mean. The soundbar is connected via EARC to the television. As such, using the television’s normal remote control to control the soundbar’s volume works fine. In fact, the volume actually also changes ok in the pairing page of the TV 360 when I update it for my LG TV and it performs some tests.

However, the TV 360 also finds the soundbar and insists on trying to pair it before the volume can be controlled. This is against the principal of how ARC volume control should work. I just want to ignore the soundbar that it has found and control the volume via the LG TV pairing, which has worked ok. Other manufacturers can do this, but not Virgin Media, it seems.

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Hayley_S
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Message 4 of 17
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Re: Beosound Stage soundbar not supported

Hello @jimbo_l

 

Do you have any other TV or soundbar you can use to test it on? 

 

Does the TV360 work okay without the soundbar? Please can you try this for me? 

 

TV30 is still new and we are rolling out future updates.

 

Many thanks,

Hayley
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jimbo_l
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Re: Beosound Stage soundbar not supported

To be clear, the issue is just with the volume buttons on the TV 360 remote. The soundbar and 360 function fine, but the 360 remote can't control the soundbar's volume.

I've tried unplugging the soundbar from HDMI and power and factory resetting both the 360 box and its remote, and it's still displaying 'Bang and Olufsen' in the pairing menu as an amplifier which can be paired. I have no idea why. Without the soundbar connected, the LG TV's volume is controlled ok when the 360 box does its pairing test, but subsequently doesn't work, presumably as it still thinks there's an 'amplifier' to pair.

I don't have another TV or sound bar to test it with.

 

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Paulina_Z
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Message 6 of 17
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Re: Beosound Stage soundbar not supported

Hi @jimbo_l,

 

Thank you for coming back to us about this issue. 

 

I understand that you do not have another soundbar to test it with. Does the 360 remote work fine with everything else?

 

If it does, then unfortunately we cannot guarantee 100% compatibility with third party devices and advise you to see guides for your product.

 

Thanks,

Paulina_Z
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jimbo_l
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Re: Beosound Stage soundbar not supported

Yes it works ok. My point is that the 360 doesn’t need to even try to pair with the soundbar, as the volume could be controlled by the TV’s volume controls only. Unfortunately it’s not possible to ignore the soundbar and opt to use just the TV in the 360’s settings, as I hoped I had made clear.

It also doesn’t seem possible to get the 360 to forget the soundbar once it has found it. I don’t see that either of these issues is a fault in the soundbar.

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Paulina_Z
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Message 8 of 17
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Re: Beosound Stage soundbar not supported

Hi @jimbo_l

 

Thank you for getting back to me about this! Would you be able to tell me what happens when you try to remove the sound bar? Is there an error that shows up?

 

Please keep in mind that this is a third party product and in order to confirm that there is no issues with the sound bar, we would advise you contact Bang & Olufsen in order for them to go through further checks that we cannot do, to ensure that there are no issues with the product.

 

Thanks! 

 

 

Paulina_Z
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newapollo
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Message 9 of 17
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Re: Beosound Stage soundbar not supported

Hi jimbo_I

It's a long shot but in the Audio & Video settings does your sound bar show up under the B&O option instead of Bang & Olufsen?

Dave

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jimbo_l
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Message 10 of 17
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Re: Beosound Stage soundbar not supported

I have tried disconnecting the soundbar from the mains and HDMI, and then factory resetting the 360 remote and the 360 itself. A Bang & Olufsen device is still listed in the 360 pairing page even after doing all of this. It doesn’t seem possible to remove the soundbar from the 360’s page once it has found it.

I still don’t understand why you think this is a problem with the soundbar? My Sky Q box and Apple TV are both able to successfully control the volume via the TV’s settings alone.

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