Menu

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Scousemouse224
  • 3
  • 0
  • 0
Joining in
266 Views
Message 1 of 3
Flag for a moderator

BOX

on ‎16-03-2022 21:58

I HAVE A TV BOX THAT KEEPS RESTARTING THIS HAS BEEN GOING ON FOR A COUPLE OF MONTHS I RING UP GENERAL SPEEL THEN IT WORKS OVERNIGHT THEN RING VIRGIN THEY SAY TRY THIS WE TRY THAT IM FED UP RINGING THEM I JUST WANT A NEW BOX.

 

ANY IDEAS IVE BEEN PUT THROUGH TO CUSTOMER SERVICES TWICE AND THEY HAVE CUT ME OFF BEFORE SPEAKING TO THEM.

 

HELP

0 Kudos
Reply
japitts
  • 20.61K
  • 2.64K
  • 4.72K
Very Insightful Person
Very Insightful Person
246 Views
Message 2 of 3
Flag for a moderator

Re: BOX

on ‎16-03-2022 22:46

Posting in all capitals on the internet is generally regarded as shouting, you might want to check your caps lock.

A rebooting box is most likely a faulty box, but it may depend how often yours is restarting.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Reply
Chris_W1
  • 6.52K
  • 274
  • 438
Forum Team
Forum Team
169 Views
Message 3 of 3
Flag for a moderator

Re: BOX

on ‎19-03-2022 13:22

Hi Scousemouse224. I am sorry to hear that you are having issues with the set top box, can you confirm if you have restarted this as japitts has stated? Please let us know if this has now been resolved or are you still having issues with this? - Chris

0 Kudos
Reply

Digital life blog

Help videos

Help forum