Thanks for using the forums to get this issue with your BBC iPlayer looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I have done a health check on your services on my side and cannot see any major issues with your TV box, however this doesn't mean everything is fine.
As it's been a few days since you last posted, could you tell me if the issue is still ongoing or has it rectified itself?
When the issue occurs do you see any error message or error codes on screen?
Hi, tha ,s forgetting back to me, much appreciated. It appears there is/was an issue with some apps in our Postcode but Virgin are working to fix it. I'm out of town at the moment but will check when I return. If still an issue I'll get back to you. If I don't get back, to you assume all is well. Many thanks