Showing results for 
Search instead for 
Did you mean: 

BBC & ITVX Apps not loading

Joining in

Hey all, 

Does anyone else have an issue with BBC iPlayer / ITVX etc apps not loading and then freezing the Virgin tv box when trying to use the catchup tv service or trying to select the apps to load individually from the app menu?


Community elder

When say iPlayer doesn't load I assume it's not just asking you to sign in again.

I guess you have already tried rebooting the box by turning the power off and on again.

You could try a factory reset,

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

Joining in

Yes, especially itv x which is almost hopeless