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turbine
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Superfast
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Attn BlueLou - Ernie_C or any Forum Team member.

Is there any way that you can contact the retention team to inform them the self-install of the TV360 boxes is possible?

I spoke to retentions yesterday and the person was adamant that it had to done by an engineer, even although I told her she was incorrect. The engineer is booked for the 15th Feb.

Now I have discovered that she has also added £65 to my next bill even although she knew I was on the Ultimate Oomph Package and that it should be free.

Thanks.

 
 
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