Virgin Media Community

[Phunky]

I've asked multiple times via online chat to have my V6 boxes upgraded to 360 and each time I'm told a remote will be sent out only to wait... and wait.

It's been about 6 months since I first asked so hoping that posting on here may magically make it appear at sometime soon.

[newapollo]

Hi Phunky,

Have you tried the 360 upgrade link on the following page?  https://www.virginmedia.com/tv/virgin-tv-360/upgrade 

[Royalbeech]

Phone them up, don't be scared to speak to a human, if you go through to retention, then you will get it sorted. This online chat is a load of rubbish and neither works. 

[covkid69]

If you want my advice I would stick with your V6 until they have sorted out 360 as it’s very buggy and lacking a lot of features…only my opinion of course 

[Phunky]

Thanks for the link i'll give that a try.

[Phunky]

Not about being scared, it's about time faffing around on hold for an eternity.

In all honesty i'm not that fussed about it, which is why i've not rang them up but the online chat should still do what they say they will from a customer service point of view.

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, Phunky,

Have you been able to get this ordered yet? 

Cheers,

Corey C

[Phunky]

Not yet, the link above works but asks me to confirm subscription changes which I don’t wish to change at this point.

[John_GS]

Hi Phunky

Thanks for coming back to us.

Does it say what changes are to be made if you go ahead?

Kind regards,