Menu
Reply
Phunky
  • 99
  • 0
  • 6
Dialled in
705 Views
Message 1 of 9
Flag for a moderator

Asked multiple times to upgrade to 360 box but remotes are never sent out.

I've asked multiple times via online chat to have my V6 boxes upgraded to 360 and each time I'm told a remote will be sent out only to wait... and wait.

It's been about 6 months since I first asked so hoping that posting on here may magically make it appear at sometime soon.

0 Kudos
Reply
newapollo
  • 12.08K
  • 1.62K
  • 3.67K
Very Insightful Person
Very Insightful Person
681 Views
Message 2 of 9
Flag for a moderator

Re: Asked multiple times to upgrade to 360 box but remotes are never sent out.

Hi Phunky,

Have you tried the 360 upgrade link on the following page?  https://www.virginmedia.com/tv/virgin-tv-360/upgrade 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
Royalbeech
  • 179
  • 4
  • 59
Superfast
667 Views
Message 3 of 9
Flag for a moderator

Re: Asked multiple times to upgrade to 360 box but remotes are never sent out.

Phone them up, don't be scared to speak to a human, if you go through to retention, then you will get it sorted. This online chat is a load of rubbish and neither works. 

0 Kudos
Reply
covkid69
  • 253
  • 1
  • 14
Up to speed
662 Views
Message 4 of 9
Flag for a moderator

Re: Asked multiple times to upgrade to 360 box but remotes are never sent out.

If you want my advice I would stick with your V6 until they have sorted out 360 as it’s very buggy and lacking a lot of features…only my opinion of course 

Phunky
  • 99
  • 0
  • 6
Dialled in
552 Views
Message 5 of 9
Flag for a moderator

Re: Asked multiple times to upgrade to 360 box but remotes are never sent out.

Thanks for the link i'll give that a try.
0 Kudos
Reply
Phunky
  • 99
  • 0
  • 6
Dialled in
552 Views
Message 6 of 9
Flag for a moderator

Re: Asked multiple times to upgrade to 360 box but remotes are never sent out.

Not about being scared, it's about time faffing around on hold for an eternity.

In all honesty i'm not that fussed about it, which is why i've not rang them up but the online chat should still do what they say they will from a customer service point of view.
0 Kudos
Reply
Corey_C
  • 5.23K
  • 258
  • 451
Moderator
Moderator
497 Views
Message 7 of 9
Flag for a moderator

Re: Asked multiple times to upgrade to 360 box but remotes are never sent out.

Thanks for your post and for reaching out to the Community Forums, Phunky,

 

Have you been able to get this ordered yet? 

 

Cheers,

Corey C

 

0 Kudos
Reply
Phunky
  • 99
  • 0
  • 6
Dialled in
465 Views
Message 8 of 9
Flag for a moderator

Re: Asked multiple times to upgrade to 360 box but remotes are never sent out.

Not yet, the link above works but asks me to confirm subscription changes which I don’t wish to change at this point.

0 Kudos
Reply
John_GS
  • 13.04K
  • 667
  • 1.22K
Forum Team
Forum Team
405 Views
Message 9 of 9
Flag for a moderator

Re: Asked multiple times to upgrade to 360 box but remotes are never sent out.

Hi Phunky

 

Thanks for coming back to us.

 

Does it say what changes are to be made if you go ahead?

 

Kind regards,

 

 

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply