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Asked for TV360 but delivered a V6 box

Hi all,

Recently got the email offer for the new 360 box, but for some reason I wasn't able to order online so I called up 150 and ordered the box (confirmed as the new box).

However instead of a 360 box I've received a V6 box. The problem is how to do I get to speak to someone to resolve it. The labyrinth of call options doesn't seem to help getting to the right place!

Anyone know the best route to get this sorted?

Thanks

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Message 2 of 10
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Re: Asked for TV360 but delivered a V6 box

Hello

Be aware that the v360 looks the same as a v6 it is just the software on the box that is different, the box that it came in does it have v360 on, as well if you look at the remote the v360 remote has a picture of a microphone about half way down in the centre.

Regards Mike

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Re: Asked for TV360 but delivered a V6 box

Hi Mike,

It's definitely a V6, the remote is the old style and the instruction books and installation guide says v6 everywhere...

Also nothing on the box says 360.

Thanks.

 

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Message 4 of 10
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Re: Asked for TV360 but delivered a V6 box

Hello

I had to ask as seen a few where customer thought it was a v6, when it was not.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

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Message 5 of 10
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Re: Asked for TV360 but delivered a V6 box

Hi oldbluestu,

 

Thanks for your post and for reaching out to the Community Forums. Sorry to hear that you have not received the right equipment. I've sent your enquiry for our product team to investigate. Once I get more details I'll be able to provide and update.

 

Cheers,

Corey C

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Message 6 of 10
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Re: Asked for TV360 but delivered a V6 box

Hi oldbluestu,

 

I was advised you might be getting a call regarding the boxes. Did you receive it?

 

Cheers,

Corey C

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Message 7 of 10
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Re: Asked for TV360 but delivered a V6 box

Hi Corey C, 

No call yet I'm afraid. 

Any ideas what to do with the v6 box, it's an upgrade over my current TiVo box but don't want to set everything up twice! 

Thanks for trying. 

Stuart

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Message 8 of 10
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Re: Asked for TV360 but delivered a V6 box

Cheers, Stuart,

 

It would either be a tech pickup of the v6 or a returns package. I'll be sure to pass this on that you have not been contacted. Apologies.

 

Cheers,

Corey C

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Message 9 of 10
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Re: Asked for TV360 but delivered a V6 box

Still no contact... Absolutely useless. 

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Message 10 of 10
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Re: Asked for TV360 but delivered a V6 box

A v6 is actually much better than the new TV360 boxes at present.  The V6 has lots of TiVo features while the TV360 is little more than a recorder with some apps.

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