Hi @Deans13,
Thanks for getting in touch, and welcome to the Community Forum! I'm sorry that you've had some problems with your new 360 package.
Could you just expand on the problems that you're having a little bit more? What kind of picture issues do you have when viewing programmes in HD/viewing the menu screen? Does this issue always occur, or is the problem occasional/intermittent?
Kind regards,
Laurie
Laurie_C
Forum Team