App troubleshooting

[Tracy04]

When I go to watch Netflix or prime on my virgin TV box, the sound doesn't work correctly. The voices of the films I try to watch is distorted and fast screeching noises like the noise a tape would make if you were rewinding it very fast 

[roy247]

Have you tried changing the Audio setting.

Go to Settings > Audio & Video > Audio Output 

3 options; Follow Content, PCM 5.1 (HDMI only), and PCM 2.0

Follow Content is recommended and also needed for bitstream audio like Dolby Atmos when it's available.

[Tracy04]

Hi thanks. I checked that out. It's already on follow content.  It just seems to be Netflix and prime. All other apps like Disney YouTube etc work fine

[roy247]

Are you using a soundbar or is the sound problem through the TV speakers.

[Tracy04]

I dont have a sound bar. It's the tv speakers 

[roy247]

Have you tried connecting to a different HDMI connector on the TV or a different HDMI cable, don't connect the 360 to the TV's HDMI-ARC connector.

[Tracy04]

Thanks I'll give that a try 

[roy247]

Make sure the HDMI cable is V2.0 or V2.1.

[Tracy04]

Thanks for your help. I changed the hdmi port and its worked. Can't believe it was that simple 

[roy247]

Hi Tracy04,

Good to know everything is OK, let's hope it stays that way. 🤞