I keep getting the following annoying message pop up on screen every few minutes and I can’t figure out how to make it stop.
“You can now use your Virgin TV remote to control this Virgin TV box, and change the volume and power off your Philips TV.”
It’s only started doing it the last few days and I’ve had the box and the TV for ages. I’ve tried re pairing my remote but that hasn’t worked, at a bit of a loss what else to try. Hoping someone can help.
The remote is paired and has been since we upgraded to 360. Since posting I have tried replacing the batteries in the remote, re pairing the remote, hard resetting the box and buying a new HDMI cable and still no change. We also rand the help desk and they have escalated the call because they couldn’t help
HI Fedup27, thanks for the message. I am sorry to hear that you are having issues with the remote, when using the remote does it work in other aspects like changing the channel or increasing the volume? Can you also ensure that all cables are hand tight and reboot the box to see if anything changes? ^Chris
It only started about two weeks ago. We’ve had 360 and the same TV for months. The issue appears to have resolved it’s set for now as it’s not happened for a couple of days. So fingers crossed it’s gone for good