Showing results for 
Search instead for 
Did you mean: 

Amazon prime app not opening

Dialled in

I don't know how long this has been going on but I tried on Monday to open the Amazon Prime app. All I get is this


I haven't Phoned yet has I can get it through my TV. 
I have checked the service status and it shows there is a fault in my area, but doesn't mention this problem.
I live in the Peterborough area. Anyone else having problem?


Forum Team
Forum Team

Hi @chrispy1 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised.

It has been a few days since your post (apologies for the delay), so has this now been resolved? Are you able to reboot both your box and Hub to see if this resolves the issue?
Many thanks


Very Insightful Person
Very Insightful Person

Do other internet-based services on your TV360 work?

Other streaming apps & OnDemand being the first checks.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Dialled in

Thanks for your replies.
Did nothing but just tried it it working

Thanks for coming back to us chrispy1 and I'm glad to hear that its now working for you 👍

Kind Regards,