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Amazon prime app not opening

chrispy1
Dialled in

on ‎13-09-2023 19:28

I don't know how long this has been going on but I tried on Monday to open the Amazon Prime app. All I get is this

IMG_E0082.JPG

I haven't Phoned yet has I can get it through my TV. 
I have checked the service status and it shows there is a fault in my area, but doesn't mention this problem.
I live in the Peterborough area. Anyone else having problem?

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4 REPLIES 4

Tom_W1
Forum Team
Forum Team

on ‎15-09-2023 19:41

Hi @chrispy1 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised.

It has been a few days since your post (apologies for the delay), so has this now been resolved? Are you able to reboot both your box and Hub to see if this resolves the issue?
Many thanks

Tom_W
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japitts
Very Insightful Person
Very Insightful Person

on ‎16-09-2023 10:27

Do other internet-based services on your TV360 work?

Other streaming apps & OnDemand being the first checks.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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chrispy1
Dialled in

on ‎21-09-2023 09:19

Thanks for your replies.
Did nothing but just tried it it working

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Steven_L
Forum Team
Forum Team
In response to chrispy1

on ‎23-09-2023 11:49

Thanks for coming back to us chrispy1 and I'm glad to hear that its now working for you 👍

Kind Regards,

Steven_L

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