Virgin Media Community

[RoyBurridge]

Good morning,

I turned on the Virgin TV box last night and all my recordings have disappeared.

The box is currently on version 4.39.

Can any tell me why this would happen and how to get them back?

Many thanks

Roy

[roy247 · Accepted solution]

Hi Roy,

Sounds like your box is going to need replacing at some point, you could try doing a factory reset and if you have no recordings select the option to format the hard drive, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITV Hub again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

There is also no way to get your recordings back if they have been deleted.

If / when it does it again you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault or come back here for one of the forum team team to pick this up which might be 2 to 3 day's.

Roy.

[newapollo]

Hi Roy,

How are things looking now? Did you try @roy247's  suggestion regarding a factory reset?

[RoyBurridge]

Thanks for your reply, I did try a factory reset but no difference unfortunately, still lost my recordings.

Regards Roy

[RoyBurridge]

Thanks for your reply Dave,

I did try a factory reset but no difference unfortunately, still lost my recordings. Gutted.

Regards Roy

[John_GS]

Hi RoyBurridge

Sorry about that - how's the TV box been since the reset?

Kind regards,

[RoyBurridge]

Hi

Thanks for your reply but i couldn't get any of my recording back. Absolutely gutted as there was some special recording on there.

I haven't had a response from Virgin so not holding my breath.

Thanks

Roy 

[Paul_DN]

Hi RoyBurridge,

Thank you for reaching back out, a factory reset would lose everything as this reverts the box back to what it was when received, sorry if this wasn't advised.

Regards

Paul.

[RoyBurridge]

Thanks for the message Paul but still doesn't answer why they have disappeared or how VM can help.

I have received no helpful response from VM whatsoever.

Thanks

Roy

[Roger_Gooner]

You'll find that no Pay TV provider or content owner makes any statement on the permanence of recordings and you must regard recordings on all TV boxes, whether from VM, Sky, BT TV, etc, to be temporary.