Yesterday virgin were working in the area, we had the text saying sorry for any disruption. when we went to watch something last night there were no recordings on the box at all (we've had it 12 months so it had lots on)
all future recordings, series links etc are also gone.
today I've had a message to say all work is complete in the area so just checked to see if things are back to normal but the box is still as if it's been fully reset.
Is there a way to
1. Get everything back? And 2. Make sure it doesn't happen again?
No way to get recordings back, I would say your box has a problem, you could try doing a factory reset and as you have no recordings and select the format hard drive option, the box may work for some time but if it does it again it will need swapping out.
Welcome back to our community forums and sorry to hear you experienced this with your TV box. We can understand the inconvenience caused and we want to best help. I have been able to access your account and I can see an appointment was booked with our team. Was our technician able to resolve this for you? Do you need any further help?