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Micklaaaa · ‎22-04-2023

Just added sports packages via the app.

how long until I can watch the channels

nodrogd · ‎22-04-2023

As long as it takes for VM customer services staff to put it through, which can be anything up to 48 hours particularly on a weekend.

The app only puts through a request. The actual upgrade is done manually. If you want immediate access the best way is to use the phone.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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nodrogd · ‎22-04-2023

As long as it takes for VM customer services staff to put it through, which can be anything up to 48 hours particularly on a weekend.

The app only puts through a request. The actual upgrade is done manually. If you want immediate access the best way is to use the phone.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

ozsat · ‎22-04-2023

Always worth calling for channel upgrades - I've found they are usually active before the end of the call.

@Micklaaaa wrote:
Just added sports packages via the app.
how long until I can watch the channels

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1.2Gb/100Mb in Oxford (area 31) using SH5

Added sports package