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Accessible Remote Control

Chris_S_Ncl
Joining in

Hello Paulina,

Could you please tell me if there's a high contrast remote for the TV360 box? My partner has some sight loss and is struggling with the small remote control supplied with the box.

Thank you,

Best Regards,

Chris S.

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi Chris S.

Sadly there isn't currently a high contrast remote for the 360 but the 360 does have some accessability features.

https://www.virginmedia.com/help/accessibility 

If you scroll down to the Sight Loss section on the above url there are details of the enhanced support which includes  Audio description, Enlarged TV guide, High contrast settings, Voice control, and Voiceover guidance.

There are a couple of videos showing the features 

https://www.youtube.com/1  and https://www.youtube.com/2 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi Chris S.

Sadly there isn't currently a high contrast remote for the 360 but the 360 does have some accessability features.

https://www.virginmedia.com/help/accessibility 

If you scroll down to the Sight Loss section on the above url there are details of the enhanced support which includes  Audio description, Enlarged TV guide, High contrast settings, Voice control, and Voiceover guidance.

There are a couple of videos showing the features 

https://www.youtube.com/1  and https://www.youtube.com/2 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks for the reply, at least I know now.  It's the small physical size of the control and buttons that my partner has trouble with.    In many ways the 360 box seems like a step backwards to me: The noise it makes, the lack of a high contrast remote control. I tried the box itself on high contrast but it wasn't much different, some bits just went from red to grey. With respect to the way recordings are managed it's inferior to the Tivo box - setting a series link lacks the same granularity of Tivo (in terms of selecting which series you want) and the fact that you can't undelete accidental deletions (which are easy to do) is very odd.  Not to impressed so far. The only plus point to me so far is that the Apps are relatively quick to load and there is a C4 App (which SkyQ does not have for some reason). Oh well one step forward two steps back...