Showing results for 
Search instead for 
Did you mean: 

A few channels pixelated and missing

Tuning in


on one of my 360 mini boxes

The box as always been ok upon till now 


i I have a few pixelated channels & few channels not there at all, I have reset the box several times

and checked the cables at the back but the problems still persist


Very Insightful Person
Very Insightful Person

Pixelation on digital-TV usually means there's a signal fault somewhere. If you have two boxes and only one is affected, an external fault is ruled out.

Try swapping the 2 boxes around and see whether the fault follows the box or remains with the in-room cabling. Then you can report the problem via the usual means - or wait here for staff to pickup.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Forum Team
Forum Team

Hey Joecrow, thank you for reaching out I am so sorry to hear about this.

I am going to send you a PM so we can look into this 🙂 

Please do look out for it. 

Matt - Forum Team

New around here?