3m caux cable extension required

[paulorock89]

Hi,

I’m looking to have a 3m caux cable extension to be sent out.

can someone please advise how to get this arranged?

thanks

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[roy247]

The best way to do this would be to call Virgin and choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

There should be a £25 non fault call out charge but the engineer can check your signal levels and adjust if needed in the street cabinet.

[Gareth_L]

Hello paulorock89,

Welcome to our community and thanks for your first post.

I can arrange for the 3m coax to be sent out for you.

We do actually do them in 5m, 10m and 15m if that helps.

What I will do to arrange this is send you a private message.

If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L