Virgin Media Community

[Rossco1967]

My mum had a sky Tv full package and her remote control worked it all including her tv, power, volume. 
My mum now has a 360 virgin media package and the only thing I cannot get to work is the volume control with the tv!…..

The power button works but no volume control and virgin suggests “some older models might not work” how can sky do it but virgin can’t!  - brand new? 
Can anybody help? 
We might have to go back to sky!….

[newapollo · Accepted solution]

Hi @Rossco1967 

The Sony Bavaria KDL TV's are fairly old models. The letter K has been used as a prefix for Sony TVs for at least 20 years.

The two letters after the K (the D and L in your case) have changed over the years to designate what type of TV it is - CRT, Projection, Plasma, OLED, LCD, etc. In your case, the KDL prefix simply indicates the TV is an LCD type model.

What you need to input is part of the actual model/device number

It should be in the format of KDL-40R450B or KDL-40R453B  or KDL- 55EX645

When pairing the 360 with the TV you should try inputting the first 4 characters after the screen size.

Examples using the above three models.

For the KDL-40R450B you would input R450 (the 4 characters after the screen size which was 40)

For the KDL-40R453B you would input R453 (the 4 characters after the screen size which was 40)

For the KDL- 55EX645 you would input EX64 (the 4 characters after the screen size which was 55)

If that doesn't work then you should try the key testing method.

Audio & Video > Pair remote with devices > TV devices

Don't just accept the first one that appears to work. Try a few more as (like the older V6 and Tivo boxes) there are often 3 or 4 that will work, some more fully than others

[roy247]

Hi Rossco1967,

I used to have a Sony KDL-32EX503 paired to the mini box and the volume control worked, probably used the key testing method and had to try a few before one worked.

[Rossco1967]

none have worked! What a pain

[Rossco1967]

This didn’t work. 
the tv is a Sony KDL-40R483B

i tried R483 but nothing happened! 
the power button works but not volume so I am thinking it should work! 

as for the virgin box - when it says we found another code press ok I am thinking I don’t think so again!……

thanks for your help - better than virgin so far. 

[newapollo]

Hi again @Rossco1967 

Insert new batteries in the remote and try again.

It's surprising how often that works.