Does this help at all?
Hi again @Baleandy
The upgrade app is normally in the All Apps folder, but sometimes it's on the main screen.
Since it's an over the air update it may already be on your hard drive but not showing yet. You could try rebooting the V6.
Have you tried reconnecting to the network? This may force the update to come through.
Home - Help and Settings - Settings - Network - Connect to the Virgin Media service now.
Thanks for using the forums to get this issue with your 360 upgrade looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I can see on my side that you may have already spoken with our faults team about this quite recently, could you confirm if that is the case?
If yes, could you let us know what the current situation is please?