Hi @57john
You should be able to upgrade from the follow link
https://www.virginmedia.com/tv/virgin-tv-360/upgrade
There's also a phone number on that page 0800 064 3850 and a link to Live Chat (the Live Chat should also appear when signed into My Virgin Media)
You can also call 150 from a Virgin landline or mobile, or 0345 454 1111 option 4 (changes to your package)
The 360 is completely different to the V6 and TIVO boxes and you need to have broadband to use the V6 and 360 boxes. Also, once you switch to 360 you can't go back the older boixes.
The following threads relates some of the differences between TIVO/V6 and the 360 (Horizon)
/360-Features-v-TIVO-Features
Please note if you are one of the older obsolete packages it may require that you will also have to regrade to either Mixit or Maxit TV as part of the process and so may loose channels, mailny the extra Kids channels unless you take out the Kids Personal Pick addon for an extra fiver a month.
You can compare channels using the following link TV Edit Channel Guide
This link shows the various Personal_Picks
As indicateed above, the kids Personal Pick is £5 a month. With the other Personal Picks, the first one you add is an extra £7 a month, any additional ones are £5 a month. You can cancel the Personal Pick at any time by giving 30 days notice. It won't affect your contract or any discounts you have.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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