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360 upgrade

Johntm
Joining in

Followed instructions for upgrade to 360 but it’s been stuck on the same screen with the process bar in the same position for nearly an hour. Any solutions as it states will take 30 minutes!

2 REPLIES 2

roy247
Community elder

It shouldn't take that long. At some point I guess you will have to turn the power off and back on to see if the box starts up normally.

 

Hi @Johntm,

 

Welcome back to our community forums.

 

Sorry to hear you experienced this with your upgrade. We understand this is not ideal. I have been able to access your account and I can see you managed to get in contact with our team to resolve this. Was the issue fully resolved with our team? Do you need any further help?

 

Thanks,

Akua_A
Forum Team

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