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360 upgrade issue

Tuning in

Tried upgrading to 360 this evening, box 1 shows ma1/15/40 called virgin told me its not a valid error code and to reboot everything 3 times. Still no fix , tech have escalated it with a fix time of 5 days. Came upstairs to other box stuck in booting loop

(Welcome Screen,  Start Up Screen,  Welcome Screen, Start Up Screen,  Deleting Everything,  Welcome Screen, Startup Screen, Deleting Everything (Several Times)   Then a Box Icon appears with a download arrow (looks like its downloading something) then Welcome Screen)

tried power and + at same time which has had no effect. 
 Please help 



Very Insightful Person
Very Insightful Person

MA codes are usually account-related.

@Sfriday wrote:

tech have escalated it with a fix time of 5 days.

Sounds like you've done the right thing already, in reporting this to VM.

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Tuning in

Virgin unable to fix box 2 , engineer booked for Thursday 

Hi @Sfriday thanks for posting and welcome to our community.

Sorry to hear of the issues you've had when migrating to the TV 360 service and for any inconvenience this may have caused you. Please do keep us updated with how the tech visit goes.  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 

Tuning in

Both boxes replaced, hard drives had issue not allowing upgrade. New boxes set up by engineer and upgraded. 

all sorted