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360 upgrade from TiVo error m63

Joining in

so renewed my contract with Virgin upgraded to 360 from TiVo with 1gb internet.

got hub up and running. No Virgin connect connection with hub

no 360 selection on the tv. Error m63.

stating call unknown as error message. Box connected to the hub via Ethernet cable. 
no on demand or apps no help can’t manage recordings. I have two boxes both showing same.

wish I had jumped ship now as customer service don’t want to know and saying they have created a ticket estimated response time 5 days. Shocking service. 


Forum Team (Retired)
Forum Team (Retired)

Hi Meerkats, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear of the issues you have been experiencing with the set up of your new equipment. 

I have taken a look from our side and can see you have spoken with the team since posting and the have been able to help get this resolved. 

If you experience any further issues or have any concerns regarding the new equipment, please do get in touch and we will be happy to help.