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Oconnell123
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360 upgrade can I also keep v6

I’ve just upgraded to 360 plus a mini box.  We currently have 2 v6 boxes and 2 TiVo boxes.  I wanted to keep one of the v6 boxes but was told I couldn’t I would have to get another mini box but I couldn’t add a second mini box on without an engineer visit possibly in the new year. 

I am happy to pay the additional £5 for the extra v6 as currently I am paying for 4 boxes but only now need 3.

why can’t I keep one of my v6 boxes with the new 360 and mini box I have all the cables already as we have 4 functioning connections.

surely if virgin upgrade couldn’t supply me with 3 boxes to replace my 4 the. I should be able to get the new 2 boxes and keep one of the v6 boxes???

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roy247
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Message 2 of 21
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Re: 360 upgrade can I also keep v6

You need someone from Virgin to answer that question as anything else would be guesswork.

That's only my opinion.

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Graham_A
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Re: 360 upgrade can I also keep v6

The changeover between the two systems is a complete can of worms.  AFAIK you cannot mix and match between the two systems of TiVo software boxes and the 360 software boxes.

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BenMcr
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Message 4 of 21
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Re: 360 upgrade can I also keep v6

Correct, it's not possible to have a mixed setup.
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Oconnell123
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Message 5 of 21
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Re: 360 upgrade can I also keep v6

Why can I only have 1 360 and I mini box why do I need to book an engineer to have a 2nd mini box?

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Ernie_C
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Message 6 of 21
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Re: 360 upgrade can I also keep v6

... because, unlike TiVo, the mini box requires a router connection?

 

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BenMcr
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Message 7 of 21
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Re: 360 upgrade can I also keep v6


@Oconnell123 wrote:

Why can I only have 1 360 and I mini box why do I need to book an engineer to have a 2nd mini box?


A similar rule applied to V6 too. Only two TV boxes at a time are possible via self install. Any more than that need an engineer.

And when V6 first launched all of them were via an engineer.

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Oconnell123
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Message 8 of 21
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Re: 360 upgrade can I also keep v6

I currently have 2 v6 and 2 TiVo not worried about losing the tivos but would be handy to keep hold of one of the v6 boxes as it’s got massive amount t of recordings I’m about to lose and would prefer to keep that as well until I’m able to get an additional mini box to make up the 3 boxes I need

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DJ_Shadow1966
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Message 9 of 21
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Re: 360 upgrade can I also keep v6

Hello

If you go for the upgrade then I an afraid that the upgrade will apply to both v6 boxes as you cannot use the v360 and v6 on the same connection, your tivo's will be replaced with the v360 mini.

Regards Mike

 

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Oconnell123
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Message 10 of 21
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Re: 360 upgrade can I also keep v6

I was only able to upgrade the 2 v6 boxes they said I’d have to wait til February for mini boxes to replace the one TiVo I need to replace so I guess we will have to just discontinue the tivos until we are allowed more mini boxes

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