Virgin Media Community

[jaybe]

I received an email on 12th January saying I could upgrade, I accepted and filled out all of my details etc, then told it would take 10 days.

I have not heard anything since, no email, nothing. Is this normal or is it likely it has for whatever reason not been processed?

[jaybe]

As it's been over a month now since I 'upgraded' I suspect this was not processed correctly by VM, as I didn't hear anything back after filling out the form and accepting the offer.

Are VM mods able to shed any light on this? - I can't see anything on my account page that shows anything.

Thanks

[jaybe]

Maybe a good thing the order wasn’t processed, having read all of the issues on here.