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360 tv remote not delivered with 360 tv box

Joining in

I just received my new kit, however the remote control was not included in the box. I called yesterday but have not received any confirmation that the remote has been ordered or when to expect it. 

In addition I have not yet had any welcome emails so am unable to register for a Virgin media account and use the control through the app. I think my email may have been taken down incorrectly by the salesperson when I signed up for a new contract.


any help would be much appreciated 


Forum Team
Forum Team

Hi Lb8, thanks for the message and sorry to hear that the TV remote and welcome email has not been delivered. 

I can see that you are in a PM with Arissa and she will aim to get things resolved for you. 

Please respond to her private message. 

Kind regards, Chris.