Hi. We've been with virgin for a long time and I was very happy with the service. Due to a faulty v6 box, we have experienced very poor resolutions and I won't go into the details as it will be an essay, we now have a 360. This is where my issue is, my bose surround sound won't work at all with it and I would really really appreciate any help, support or guidance that can be given please.
Bit more detail may help, as in do you get no sound, can't control volume, I don't want to say it but sound sync problems, model of soundbar may help then if someone has the same they may be able to help.
It's another funny where it all worked before the change to 360, I am not familiar with the Bose soundbars and how it select's it's input whether it's automatic or manual, have you paired the remote (and 360) to the soundbar in Settings, Audio + Video.
Your Bose is a 2.1 channel system, so you'll never get a true surround system. As it lacks an HDMI output you cannot get HDMI ARC. I recommend considering an upgrade to a modern system so that you can get your audio from the TV's HDMI connector.