I have had this problem since I was upgraded to 360. The box is slow and freezes for a few seconds regularly, mostly when using apps. Sometimes the TV will just go black and I’ll have to reset the box manually. When I record or pause live TV, when playing it back it sometimes skips and randomly goes back, making the recording unwatchable as some of it seems to be missing. I’ve spoken to VirginMedia on the phone three times and they have been unable to help me at all, just told me that it had been referred to 2nd line, but this was weeks ago now.
I have checked all hardware and cables, ran all diagnostics tools on both my side and virgin media’s side. Reset the box, factory reset the box and attempted to change settings, none of which has worked.
This seems to be a running theme with upgrading to 360, surely there is a fix for this? I do wonder if keeping the same old hardware and just changing the remote control and software is an awful way of going about an upgrade.
Any help appreciated!