360 set up time

[Gaizydaizy]

How long should the update to V360 take? I thought onscreen it said about 30 min but mine has been on for 2 1/2 hours and still nothing on screen. Red arrows on box. 

[Portery]

You would have to contact vm customer service but before you do that reset your hub and set top box at the same time it can take 15 min for booth to reboot and if does not work ring 150 from a vm landline or 0345 454 1111

[David_Bn]

Thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the difficulty you've faced when trying to update the TV services.

Can you please confirm if the update has since completed for you?

Kindest regards,

David_Bn