360 remote

[thomaslangley88]

I had confirmation that my new controls would be here within 14 days it's now been 20 and I still haven't got them! How long do they take to arrive? 

[roy247]

Have you tried calling Virgin again and asking, or you can wait for a forum team member to respond which may be 2 to 3 days.

[Zach_R]

Hi @thomaslangley88,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you're waiting on the delivery of a new TV remote. If this is still yet to arrive, please respond to the private message that I'll be sending to you shortly and we can proceed from there.

Thanks,