My 360 remote has stopped working , tried re-pairing , but will not pair. New batteries and switched box on an off.
Now here is when get even more confusing! My wife uses the old V6 controller for tv volume and by chance we noticed the control has now paired with 360! ....and cannot find away to get the box to pair back to 360 remote.
Have tried unpairing V6 controller and then pairing 360 but no luck, then when touch any button on v6 controller, its pairs 🤷♂️
So as I said , Stumped , can anyone offer advice? I could reset box but i assume I would loose recordings ?
Tried all you suggested (expect complete hard drive reset ) Thinking the box has v6 controller stored somewhere and will not let me connect 360 controller. I phoned 150 , as usual no one with any tech knowledge, just reading from script. New remote on its way but will try full reset.