Menu
Reply
VMedia451
  • 4
  • 0
  • 0
Tuning in
395 Views
Message 1 of 6
Flag for a moderator

360 remote stopped pairing with Samsung TV

I upgraded to 360 with the new remote, all worked fine, remote worked with box and TV, but after not using it for an hour or so I had to repair 360 remote with the V6 box again. Now the 360 remote won’t control my 2018 Samsung TV. I’ve tried re-pairing through the V6 box settings but the tv won’t recognise the remote. I’ve restarted the V6 box, TV and took batteries out of remote.

Any ideas how to get it working again?

0 Kudos
Reply
newapollo
  • 6.45K
  • 1.01K
  • 1.59K
Very Insightful Person
Very Insightful Person
349 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: 360 remote stopped pairing with Samsung TV

Hi VMedia451,

If the remote appears to have stopped working make sure the the power saving mode setting is on Fast Start

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply
VMedia451
  • 4
  • 0
  • 0
Tuning in
339 Views
Message 3 of 6
Flag for a moderator

Re: 360 remote stopped pairing with Samsung TV

Thanks but it’s stopped working for the TV, not the V6 box

0 Kudos
Reply
BenMcr
  • 21.55K
  • 2.35K
  • 4.35K
Very Insightful Person
Very Insightful Person
334 Views
Message 4 of 6
Flag for a moderator

Re: 360 remote stopped pairing with Samsung TV

Can you try doing a remote repair again via TV and 0.

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/tv-360-set-up

You should get a pairing message and then another message about the TV control

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
VMedia451
  • 4
  • 0
  • 0
Tuning in
320 Views
Message 5 of 6
Flag for a moderator

Re: 360 remote stopped pairing with Samsung TV

I’ve tried all that...

0 Kudos
Reply
VMedia451
  • 4
  • 0
  • 0
Tuning in
317 Views
Message 6 of 6
Flag for a moderator

Re: 360 remote stopped pairing with Samsung TV

Just tried this on the off chance and for some reason it worked! 

0 Kudos
Reply