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360 remote now not working

On our wavelength

Our 360 remote has now stopped working. Have tried resetting and repairing using the following steps:

- Holding TV and rewind for 10 seconds

- Holding TV and 0 for a further 10 seconds

I’ve replaced the battery with new ones also.

None of these do anything, near enough given up trying to get the samsung remote to control the box, it sees the number and thats about it. Now the remote has given up the ghost!

I’d be really grateful if a Virgin staff member could message me to order a replacement as I dont have time to sit for hours waiting on the phone for someone to answer. I tried the website but theres no chat function available either. 




On our wavelength
Most frustrating company to deal with, whatsapp'd them a few minutes ago about this, they then told me i can order a free replacement remote, its not the right one, absolute shambles of customer service. Very frustrating dealing with Virgin.

Very Insightful Person
Very Insightful Person

HI Ian,

When I try and order a replacement online it offers me a V6 rather than the 360.

You can downlaod and use the TVGo app as a temporary replacement remote

The link is on the following page 

A member of the Forum Team should pick this up and order you a replacement remote.


I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi @chelsian 👋

Welcome back to our Community Forums and thanks for your post. 

I'm so sorry to hear your 360 remote has now stopped working. 

Have you followed the steps here ?

If you still have issues, please respond to my PM and we can take it from there 😊

Forum Team

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