Our 360 remote isn’t working. Have tried resetting and repairing using the following steps:
- Holding TV and rewind for 10 seconds
- Holding TV and 0 for a further 10 seconds
I also can’t use the app because the box comes up with a network connection error which needs a remote to operate. As it’s not connected to our network, I can’t control with my phone if that makes sense.
I’ve replaced the battery with new ones too.
Is there anything else I could try? If not, I’d be really grateful if a Virgin staff member on this forum could message me to order a replacement. Thank you.
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