Virgin Media Community

[Bladesong101]

I renewed my contract last year and was expecting to get the new 360 remote so i could swap but I haven't received anything.  how can i chase this up?  there does't seem to be any option on the website to request the upgrade.

[Ashleigh_C]

Hi there @Bladesong101 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your package. Can I just confirm, does the package show as 360 on your contract in your My Virgin Media account? 

Thank you.

[Bladesong101]

Thankyou ash, I called and sorted it out, seems like the original request didn't happen.  

[Ayisha_B]

Thanks for the update @Bladesong101 

Glad it's sorted now and our sincere apologies this did not happen originally.

If we can help with anything else, let us know. 

Have a lovely weekend 😊

[Bladesong101]

Thankyou, the upgrade had a few issues, but not it's set up I'm very happy. Finally getting CEC has made a huge difference.