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360 pairing issue

Hi. We’ve now had the new 360 boxes now for a couple of weeks. We can set up to pair the mini box with the TV (turn on / off the TV and volume control via the virgin remote) but frustratingly the pairing drops out overnight and you need to repair every time you use the box the following day. It’s not loosing the pairing when you put the box in to standby. IE I can pair, everything works, I put the box on to standby, turn it back in again and everything still works but overnight the pairing drops out. I’m currently turning my TV on and off and controlling the TV with my Amazon remote so I know it’s not an issue with the TV as Amazon pairs OK and stays paired. Anybody had similar problems or worked out how to solve it? 

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Re: 360 pairing issue

I have three 360 boxes and none of them have lost their pairing with their remotes!

Have you checked what you have in the power saving mode setting - all of mine are on "Fast Start".  Not sure if that has any bearing but may be worth a try.

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Re: 360 pairing issue

Hello stevemartin

Sorry to hear about this issue with the remote losing its paring 

I am going to have to take this one away for a few hours and seek help 

We do have a project team that may be able to help me get an answer and fix 

As soon as I have an update I will get back to you on here 

Gareth_L

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Re: 360 pairing issue

Hello stevemartin

Sorry for the delay 

We have been advised the same as @paul0363

And to set the boxes to fast start 

Gareth_L

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